Glossary of terms used in moving CRM, estimating, dispatch and invoicing software.
Extra fees for services beyond basic transport, such as packing, stairs, long carries or shuttles.
The legal contract and receipt between a moving company and the customer that lists the goods and the terms of the move.
A guaranteed price for a move based on the estimated weight and services, fixed regardless of the actual weight.
A mobile app that gives moving crews their job details and lets them capture photos, signatures and status in the field.
An itemized inventory that assigns cubic footage to each item to estimate the weight and volume of a move.
A customer request for compensation for items lost or damaged during a move.
An upfront payment a customer makes to reserve a move date and secure the booking.
The scheduling view that assigns crews and trucks to jobs and shows the day's moves in real time.
A sales lead sold to only one moving company, so there is no head-to-head competition on that customer.
A move that crosses state lines and is regulated by the federal government (FMCSA).
A move that stays within a single state, regulated by that state rather than the federal government.
The core transportation charge on a long-distance move, based on weight and mileage.
An extra charge for carrying items a long distance between the truck and the door.
The FMCSA operating-authority number required to move household goods across state lines for hire.
Software that captures leads, builds estimates and tracks jobs from first call to booked move for a moving company.
An approximate price that can change based on the actual weight and services at delivery.
A guaranteed maximum price: the final cost will not be higher than the quote, but can be lower.
A sales lead sold to several moving companies at once, who then compete for the same customer.
A smaller truck used to reach a home the full-size moving van cannot access.
Temporary warehouse storage of a shipment during a move, usually up to 90 days.
The published schedule of rates and rules a moving company charges for its services.
The federal registration number a company needs to operate as an interstate motor carrier.
The level of liability a mover accepts for a customer's goods — a coverage choice, not insurance.
A national moving brand that operates through a network of independent local agents.
A remote, video-based home survey used to build a moving estimate without an in-person visit.